Effective Date: APRIL 1, 2025

Last Updated:

APRIL 1, 2025

At Alleve Wellness Clinic, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our clinic, use our services, or communicate with us.

1. Information We Collect

We collect only the personal information necessary to provide healthcare and administrative services, such as:

Name, contact details (email, phone number)Medical history and treatment informationHealth insurance or billing detailsCommunication preferences, including SMS consent (if provided)

2. How We Use Your Information

We use your information to:

Deliver physiotherapy and related healthcare servicesSchedule and manage appointmentsProvide billing and receipt documentationContact you regarding treatment, schedule changes, or clinic updatesComply with legal and regulatory requirements

3. Text Messaging and Mobile Data

We may send SMS messages related to appointments or clinic updates if you opt in.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. Data Storage and Security

All personal data is securely stored in accordance with industry best practices and Ontario healthcare privacy regulations. Access to this data is restricted to authorized personnel only.

5. Your Rights

You have the right to:

Access or update your personal informationWithdraw your SMS/text consent at any timeRequest deletion of your data, subject to legal requirements

To exercise these rights, please contact us at [email protected] or 647-689-3207.

6. How We Share Your Information

We only disclose your information where required to support your care or clinic operations, such as technical service providers involved in maintaining our booking or communication systems.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.